Greater Morristown utility says this notice doesn’t hold water



From the Southeast Morris County Municipal Utilities Authority:

Misleading AWP Postcard Mailer “Water Update – 2nd Notice”

The Southeast Morris County Municipal Utilities Authority (SMCMUA) has been informed that a postcard from AWP, based in Delaware, is being distributed to residents in our service area. A copy of the notice is above. We attempted to call the number listed but were unable to speak to a representative.

Review of our records indicate a similar notice was distributed in 2016 where, at that time, we contacted AWP and were informed that the postcard mailer was for a water testing service being offered by Home Depot. An internet search on the return address resulted in BBB reference identifying the company AWP as Atlantic Water Products – DE.

SMCMUA does not support the solicitation being made for water testing by Home Depot and/or AWP.

Our Commitment. The Authority is committed to providing superior quality water that exceeds the standards established by the Federal and State Safe Drinking Water Acts. We encourage members of our community to contact us directly and to visit our website for additional information on our water quality, including our annual consumer confidence reports.

Point of Use Devices. If you are considering purchasing a water filter or other home treatment device, we encourage you to make a fully informed decision.

  • Contact us or visit our website to see our latest report on water quality.
  • Base your decision on water quality results made utilizing New Jersey State certified drinking water analytical methods.
  • If you decide to purchase a water filter, make sure it is certified to address the issue of concern to you. NSF International is an independent organization that certifies home water treatment devices.
  • Follow the manufacturer’s instructions to make sure the device is maintained properly.

CONTACT CUSTOMER SERVICE: Consumers can report non-emergency questions or concerns to our Customer Service Division at 973-326-6880 or

Emergency conditions should be reported directly to 973-326-6880 during normal business hours and 973-867-1758 for after hour emergencies. Additional information is available on our website at

ACCOUNT INFORMATION: SMCMUA requests that account holders maintain current contact information to aid in communications for billing, service and for emergency purposes. Contact Customer Service to confirm your account information is accurate.

REGISTER FOR CITIZEN ALERTS: SMCMUA requests that all consumers who live and/or work in the service area register with Morris County AlertMorris Smart911TM Notification System to better ensure the timely delivery of emergency notices associated with water supply, quality or other important community messages. If you do not have access to a computer please ask a relative, friend or neighbor to register for you. You can also register at and choose the “REGISTER FOR CITIZEN ALERTS” icon. If you were previously registered with Everbridge you will need to register again.

SMCMUA was established in December of 1976. SMCMUA provides drinking water to approximately 62,000 consumers in Morris County. The SMCMUA creating municipalities are the Town of Morristown, the Township of Morris, the Township of Hanover and the Borough of Morris Plains.

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  1. My husband and I just received one of these postcards in the mail today (Parsippany). After reading through complaints on BBB’s website, I noticed AWP actually responded to some of the complaints. In one particular response from AWP, they acknowledged that they purchase lists of recent home buyers and those who have recently refinanced a home. This seems to make sense, as we are recent first-time home buyers in the area. Figured I’d share this information, as it might be helpful for anyone else who receives one as well. Good luck!